Terms of service

Terms of Service

Welcome to LUMAVÉX. The terms “we,” “us,” and “our” refer to LUMAVÉX. By visiting our website, using our services, or purchasing from our store, you agree to the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase from our store.

1. Store Use

By using this website, you confirm that the information you provide to us is accurate, current, and complete. You agree not to use our website for any unlawful, harmful, or unauthorized purpose.

2. Products

LUMAVÉX offers beauty and skincare products inspired by luxury Ayurvedic and botanical beauty rituals.

We try to display product information, images, colors, ingredients, and descriptions as accurately as possible. However, product appearance may vary slightly depending on your screen, device settings, supplier updates, or packaging changes.

Product availability, descriptions, images, and prices may change at any time without notice.

3. Orders

When you place an order, you are making an offer to purchase from LUMAVÉX. We reserve the right to accept, refuse, cancel, or limit any order if there is an issue with payment, product availability, incorrect information, suspected fraud, or any other valid reason.

Please check your order details carefully before placing your order. Once an order is processed or shipped, cancellation may not be possible.

4. Pricing and Payments

All prices are shown in Indian Rupees unless stated otherwise at checkout. Prices may change at any time without notice.

The final amount payable, including product price, shipping charges, taxes, or any other applicable fees, will be shown at checkout before payment.

You agree to provide accurate payment and billing information when placing an order.

5. Shipping and Delivery

Orders are usually processed within 1–3 business days.

Estimated delivery time is usually 5–10 business days, depending on your location, courier service, supplier availability, and external delivery conditions.

Delivery timelines are estimates only and are not guaranteed. LUMAVÉX is not responsible for delays caused by courier services, weather, incorrect addresses, supplier delays, or events outside our control.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy and Shipping & Returns Policy.

Returns may be accepted only for damaged, defective, or incorrect products, subject to review and approval.

To request support, contact us within 48 hours of delivery with your order number, photos, and a clear explanation of the issue.

Used, opened, damaged, or tampered products may not be eligible for return or refund.

7. Product Use and Skin Sensitivity

Our products are intended for external cosmetic use only unless stated otherwise on the product page.

Please read product details, ingredients, and usage instructions before use. If you have sensitive skin, allergies, medical concerns, or are unsure whether a product is suitable for you, consult a qualified professional before use.

LUMAVÉX is not responsible for reactions caused by misuse, allergies, individual skin sensitivity, or failure to follow product instructions.

8. Intellectual Property

All branding, logos, text, images, design elements, product descriptions, website content, and visual materials on this website belong to LUMAVÉX or are used with permission.

You may not copy, reproduce, distribute, modify, or use our content, branding, images, or designs without written permission.

9. Third-Party Services

Our store may use third-party platforms, payment providers, shipping partners, apps, or tools to operate the website and process orders.

We are not responsible for third-party websites, services, delays, errors, or policies. Please review third-party terms where applicable.

10. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that your information may be collected and used to process orders, provide customer support, improve our services, and operate our store.

11. Errors and Inaccuracies

Sometimes information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, offers, shipping times, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been placed.

12. Prohibited Uses

You may not use our website:

- For unlawful purposes
- To violate any laws or regulations
- To infringe our intellectual property or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To spam, scrape, copy, or exploit any part of the website
- To interfere with website security or functionality

We reserve the right to restrict, suspend, or terminate access if these Terms are violated.

13. Limitation of Liability

To the fullest extent permitted by law, LUMAVÉX will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, services, or products.

Our products and website are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

14. Changes to These Terms

We may update or change these Terms of Service at any time. Any changes will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

15. Contact Information

For questions about these Terms of Service, contact us at:

concierge@lumavex.store