Shipping policy
Shipping Policy
At LUMAVÉX, we aim to provide a smooth and professional delivery experience for every order.
1. Shipping Location
We currently ship within India only.
2. Order Processing Time
Orders are usually processed within 1–3 business days after order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
3. Estimated Delivery Time
Estimated delivery time is usually 5–10 business days, depending on your location, courier service, supplier availability, and external delivery conditions.
Delivery times are estimates only and are not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order.
Free shipping offers may be available from time to time and may be subject to minimum order value or promotional conditions.
5. Order Tracking
Once your order is shipped, you may receive tracking details by email, SMS, or WhatsApp, depending on the available courier and order information.
Please allow some time for tracking details to update after dispatch.
6. Delivery Issues
LUMAVÉX is not responsible for delivery delays caused by:
- Incorrect or incomplete address details
- Customer unavailable at the time of delivery
- Courier delays
- Weather conditions
- Public holidays
- Supplier delays
- Events outside our control
Please make sure your shipping address, phone number, and email are correct before placing an order.
7. Failed Delivery
If delivery fails because of incorrect customer information, customer unavailability, refusal to accept the order, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, incorrect, or missing item, contact us within 48 hours of delivery at:
concierge@lumavex.store
Please include your order number, clear photos or videos, and a short explanation of the issue.
9. Contact
For shipping or order support, contact us at:
concierge@lumavex.store
We aim to respond within 1–3 business days.